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Frequently Asked Questions

Online Dating Frequently Asked Questions
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Instant Messenger Questions
Technical Questions
Help, I forgot my password!
Please use the Forgot Password link in the login window to access your account.

You will be asked to verify your email address. You must enter the email address you used when you registered your account. Your login information, including your password will automatically be sent to that email address.

Also, please make sure email from us is not being blocked and labeled as spam.
Help, I can't log in!
If you are having trouble logging in, there could be two possible reasons for this.

You do not have cookies enabled. We require cookies to be enabled for security purposes. In order to login to the site, you will need to have your cookies enabled.

To enable cookies, go to your Control Panel.
- Click on "Internet Options"
- Click on the "Privacy" tab

If you have a pop-up blocker at the bottom of the”Privacy” tab, make sure it's unchecked.

- Click on the "advanced" button at the bottom of your "privacy" tab to access the advanced privacy settings.
- Put a check mark next to the top box where it says "override automatic cookie handling"
- Set "First Party Cookies" and "Third Party Cookies" to "accept"
- Put a check mark next to the bottom box where it says "always allow session cookies"
- Click "OK."

Your browser is most likely pulling up an old session (last time you logged in) that's cached on your computer or your cache is almost full. You’ll need to delete your temp files and off-line content. Make sure your browser is set to "check for newer versions of stored pages."

To delete your temp files and off line content, go to your Control Panel.
- Click on "Internet Options"
- Click the "Settings" button on the "General" tab, and make sure it's set to "Every Visit to the Page".
- Click "OK."
- Click "Delete Files". Make sure the box next to "Delete all Off-line Content" is checked and then click "OK."

We also recommended that you click "Delete Cookies" and when that's done, close the Internet Options window.

If you use the latest version of Firefox;
- Click "Tools"
- Select "Options"
- Click "Privacy"
- Under "Private Data" click "Clear Now" From there you may select what to clear.

Don't forget to disable the pop-up blocker
- Click "Content"
- Uncheck "Block pop-up windows"

After you have gone through everything, click "OK" and close Firefox, When you restart Firefox your changes take affect.
Help, my Buddy List/Instant Messenger won't open
Make sure you don't have any programs running that block pop-ups. Having one or more of these running will block pop-up windows from opening. Not all pop-ups are bad.

Pop-up blockers or "script blockers" can be a browser plug-in, an 'extra feature' in a firewall or stand-alone program. For example, the latest version of Yahoo Instant Messenger has a hidden pop-up blocker. Turning it off should fix the problem if all else fails.

If you find a blocker running, check to see if it has the ability to allow pop-ups from a specified website. If such an option does not exist, you'll need to disable your pop-up blocker. Doing so will allow the new window to appear and perform the function you want.

If you already turned off all your pop-up blockers and you're still experiencing the same issue, check to make sure you don't have any hidden toolbars running as well.

Be aware that some toolbars can still be running while they're hidden. To see all your toolbars, right click anywhere in the grey area near the top of your browser window, it should show you a menu of any toolbars you have installed with checkmarks next to them. If you see anything else in that menu that looks like it could be a toolbar, but does not have a checkmark next to it, that would mean that it's still installed but hidden. Usually you can click on it in that menu to make it visible, and most toolbars will have an uninstall option on them.

Please understand we cannot give tech support for third party software with pop-up blockers. If you need further assistance, we strongly recommend you contact the manufacturer of such programs.
Help, my buddy list won't open!
If the buddylist window doesn't open, or you are not receiving IMs when other members are sending them to you, make sure that you don't have a pop-up blocker installed that's blocking those windows from opening.

Please understand we cannot give tech support for third party software with pop-up blockers. If you need further assistance, we ask that you contact the manufacturer of such programs.
Help, my Buddy List opens but stays blank!
If the windows are opening but not loading correctly, try updating your Flash plugin, and when it's finished, there should be an "About" button on the page that will tell you which version you are running. The IM system requires Flash Version 6 or better to be able to connect. If your computer says that Flash is successfully installed but tells you that you have a version prior to 6, then you will need to install the latest version of Flash. To get the latest version click here.
Help, I can't log in (Earthlink/ users)
We have found that some software provided by Internet Service Providers are causing problems with sessions, such as's Turbo Page and Earthlink's Accelerator. Their browser plug-ins simply change your browser's settings to use a proxy server, which prevents your computer from receiving the session cookies. To fix this, try either disabling that option in your web browser, or get the Firefox web browser free at

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